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Insurance Executive – Admin

Full Time


About Insurance Executive – Admin job


Role purpose:

  • To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
  • To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
  • Accelerate Insurance growth by enriching the products and service adoption
  • Ensure VodaBima Platform fee are paid on time by Partners
  • Overall accountability of VodaBima Customers Retention Strategy and churn management

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Key Accountabilities

  • Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
  • Perform competitor analysis and tactical initiatives to address the challenges
  • Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
  • Drive BTL strategy for VodaBima
  • Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
  • Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Key Performance Indicators

  • Overall VodaBima Growth as per the company target
  • Grow VodaBima Market and Value Share.
  • Accurate and timely delivery of the execution plans specified on the calendar
  • Quality of support and stakeholder alignment

Core Competencies, Knowledge And Experience

  • Excellent analytical and logical reasoning skills translated from consumer insights
  • Excellent communication skills
  • Strong stakeholder management skills
  • Ability to anticipate customer, competitor and market dynamics
  • Able to challenge the status quo

Must Have Technical/professional Qualifications

  • Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
  • Strong analytical skills and business acumen.
  • Build and maintain relationship with key stakeholders in the value chain.
  • Telecommunications experience would be advantageous.
  • Project management knowledge and experience would be advantageous.


  • Modern Marketing Leadership
  • Product/Solution Proposition Strategy and Design
  • Pricing Design and Analysis
  • Data Analytics and Insights
  • Collaboration
  • Business and Commercial Acumen
  • Customer Centricity
  • Segment Strategy and Planning

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