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2 Job Opportunities at Suvacor Ltd – Customer Service Officer & Manager, June 2022.

Full Time

Website Suvacor Ltd

Job Opportunity at Suvacor Ltd Customer Service Officer, June 2022.

SUMMARY:

We are looking for a ORDER DESK CLERK with superior communication skills and a great work ethic to join our team.

Our order clerks are at the front-line of delivering our promises to our customers and the first contact point. You will work directly with customers to meet their needs, answer their questions ,provide support and prepare customer orders. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.

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Long-term career aspiration (min 5 years). Position is based in Zanzibar.

RESPONSIBILITIES:

  • Receive customer orders daily via Email and Phone, input orders into database, and inform customer of expected delivery date.
  • Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary.
  • Take down customer information such as Customer name, address, TIN number, VRN number, in order to process order.
  • Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly before creating an invoice.
  • Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database.
  • Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns like if item is out of stock or discontinued, and suggest alternative item/s.
  • Process orders by prepare invoices and necessary shipping documents.
  • Answer customer service line and assist with customer questions and complaints about unfulfilled orders daily.

SKILLS NEEDED:

  1. Strong verbal and written communicator (fluent in English language).
  2. Knowledgeable of the principles and processes of good customer service.
  3. Organized with good clerical skills and excellent attention to details.
  4. Efficient at using logic and reasoning to determine strengths and weaknesses of various
  5. Options and alternative solutions to problems.
  6. Ability to handle customer complaints in a professional and calm manner.
  7. Good financial manager who can determine how best to spend money to get the job done.
  8. Prior work experience of not less than TWO YEARS in similar field.

HOW TO APPLY:

  1. All CV’s and Cover letters should be sent to hr@suvacor.com.
  2. References from all previous employers in chronological order.
  3. Ensure all referee’s are references from previous employers.

CUSTOMER ACCOUNTS MANAGER

SUMMARY:

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and  answer client queries .

RESPONSIBILITIES:

  1. Assist new customers to open customer accounts and to issue contracts for those leasing coffee machines.
  2. Make sure customer data is available, accurate and updated at all times including physical location, email, phone numbers, responsible person, and any communication with customers has to be documented electronically in the customer account.
  3. Follow up on payments from customers
  4. Follow-up on pending orders to customers to make sure they are delivered and customers
  5. Provide support to all business units including CUSTOMER SERVICE, WAREHOUSE, TECHNICAL, PRODUCTION, HR, administrative, marketing and other departments.
  6. Conduct Customer follow-up  on our products and services
  7. Handle customer complaints and questions regarding problems with orders and always make an update in the intranet
  8. Work on getting new orders from the existing customers, always try to sell them a product when performing your customer care activities.

EDUCATION: Bachelor’s degree in business studies

EXPERIENCE: Minimum three (3) years Experience.

About us …

Suvacor is providing comprehensive solutions for food service and hospitality businesses country-wide. Our unique value propositions meet your needs in every operation, from small remote camps to restaurants to catering to coffee shops to large scale hotel properties.

We tailor sustainably performing hospitality solutions and we are happy to hear from you.

Official Distributor in Tanzania and Zanzibar for premium Brands like TORK, Lavazza, Diversey, Africa’s Best Coffee and many more.

To apply for this job email your details to hr@suvacor.com

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