Microfinance Operations Manager at MEND East Africa Limited – Dar es Salaam, Tanzania

Microfinance Operations Manager Job Opportunity

is recruiting a Microfinance Operations Manager on behalf of a client operating in Tanzania’s microfinance sector. This senior role provides strategic and operational leadership across lending, branch operations, customer service, insurance services, collections, compliance, operational risk, and staff performance.

The successful candidate will be responsible for sustainable business growth, portfolio quality, operational efficiency, profitability, customer experience, regulatory compliance, and team leadership. The position reports to the Chief Executive Officer.

For Job Seekers

Professional CV Writing Service

Position your experience and leadership achievements effectively with a professionally prepared CV.

👉 Book a Professional CV Writing Service

Daily Job Alerts

Receive the latest management, banking, and finance opportunities directly on your phone.

👉 Subscribe to JobsTanzania Job Alerts

Job Details

• Position: Microfinance Operations Manager
• Department: Operations
• Industry: Microfinance
• Reports to: Chief Executive Officer
• Location: Dar es Salaam, Tanzania
• Recruiter: MEND East Africa Limited, recruiting on behalf of a client 

Job Purpose

Provide strategic and operational leadership to the microfinance business. The position is responsible for driving sustainable growth, maintaining portfolio quality, improving operational performance, supporting profitability, managing regulatory risk, and delivering a strong customer experience. 

Key Responsibilities

Business Growth and Portfolio Development

• Develop and execute strategies to grow the loan portfolio.
• Expand customer acquisition and explore new market segments.
• Support new financial-product rollouts.
• Ensure achievement of assigned business-growth targets.

Lending and Credit Operations

• Oversee credit appraisal, approval, disbursement, and recovery.
• Improve loan-processing turnaround times.
• Maintain strong loan-portfolio quality.
• Support effective use of digital lending platforms.

Branch Operations

• Manage daily branch and service-centre operations.
• Ensure consistent implementation of company policies.
• Enforce cash and security controls.
• Conduct regular operational site visits.
• Support branch and service-centre expansion strategies.

Customer Experience

• Promote a customer-centred service culture.
• Oversee customer onboarding.
• Resolve escalated customer complaints.
• Monitor customer-satisfaction indicators.
• Promote financial-literacy initiatives.

Risk Management and Compliance

• Ensure compliance with Bank of Tanzania microfinance regulations.
• Enforce anti-money laundering and customer-identification requirements.
• Maintain compliance with customer-protection guidelines.
• Establish and maintain effective internal controls.

Financial and Operational Performance

• Manage departmental budgets.
• Optimize resource utilization.
• Monitor branch profitability and operating costs.
• Prepare operational reports for Management and the Board.

People Leadership

• Lead recruitment and development of high-performing teams.
• Mentor and coach employees.
• Establish clear performance objectives.
• Conduct performance reviews.
• Promote accountability and continuous development.

Stakeholder Management

• Build relationships with regulators, partners, and service providers.
• Collaborate with Finance, Credit, Risk, IT, and Business Development teams.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or a related field.
• Master’s Degree or professional certification in Banking, Risk Management, or Project Management is an added advantage.
• Minimum of six years’ experience in banking, microfinance, or financial services.
• At least three years’ management experience overseeing lending or branch operations.
• Experience in multi-branch expansion is an added advantage.
• Experience with individual, small-business, or group-lending methods is an added advantage.
• Experience with digital lending platforms or loan-management systems is an added advantage. 

Core Competencies

• Microfinance operations
• Credit appraisal and portfolio management
• Bank of Tanzania regulations
• Branch operations and expansion
• Digital lending platforms
• Risk management
• Anti-money laundering compliance
• Strategic and financial planning
• Team leadership and coaching
• Stakeholder management [1788443909678 | PDF]

Why Consider This Opportunity?

• Lead growth and operational performance within a microfinance institution.
• Influence lending, branch, customer-service, and risk strategies.
• Manage operational budgets and branch profitability.
• Build and develop high-performing financial-services teams.
• Work directly with executive leadership, regulators, and business partners.

Career Resources for Job Seekers

📚 Read JobsTanzania Career Advice and Hiring Insights

✍️ Get Professional CV Writing Support

📱 Subscribe to JobsTanzania Job Alerts

For Employers and Recruitment Agencies

Recruiting banking, microfinance, finance, or executive leadership professionals in Tanzania?

👉 Register and Post Jobs on JobsTanzania

Application Details

Submit an application letter and updated CV by email.

• Email: Submit your Microfinance Operations Manager application
• Email subject: Microfinance Operations Manager Application
• Location: Dar es Salaam, Tanzania