DigitalBrain Company Limited is a Dar es Salaam–based enterprise software and managed IT services company, delivering ERP, HR, school and business systems, as well as professional training, to clients across Tanzania and the region. Our motto is "The Art of Simplicity."
We are seeking a dynamic, technically strong and trustworthy Operations & IT Manager to coordinate our day-to-day operations, IT administration, HR and training activities on a contract basis.
Key Responsibilities
Operations & Administration
- Oversee daily company operations, administration and office coordination.
- Coordinate projects and client deliverables with technical and sales teams, tracking timelines and commitments.
- Handle HR functions: recruitment coordination, contracts, staff records, leave tracking and HR correspondence.
- Plan and coordinate training programmes and events, including logistics, venues, trainers, participants and certificates.
- Maintain professional relationships with local and international clients and partners.
- Support finance and administration, including invoicing follow-up, payment coordination and vendor management.
- Prepare clear weekly and monthly reports and presentations for management.
IT Operations
- Manage web hosting accounts, domains, DNS records and SSL certificates for the company and its clients.
- Deploy and update websites and applications via FTP/SFTP and control panels (cPanel, Plesk or similar).
- Access and administer Linux servers via SSH: routine maintenance, updates, backups, user accounts and troubleshooting.
- Manage company email accounts and user access.
- Monitor website and server uptime, and coordinate with technical staff and hosting providers on incidents.
- Maintain an up-to-date register of company systems, servers, accounts and access rights, together with documented procedures, to ensure business continuity.
- Manage company communication channels and social media in coordination with management.
Requirements
Education & Experience
- Bachelor's degree in IT, Computer Science, Business Administration, Operations Management or a related field.
- 2–4 years' experience in operations, IT administration or project coordination, preferably in an IT, consulting or training company.
Technical Skills (essential)
- Hands-on experience with web hosting: domains, DNS, SSL, cPanel or similar control panels.
- Proficiency with FTP/SFTP for deploying and managing website files.
- Confident use of SSH to access and manage remote servers.
- Solid working knowledge of Linux command-line operations: file management, permissions, services, logs, package updates and basic troubleshooting.
- Familiarity with email administration (Google Workspace / Microsoft 365) and basic networking.
- Experience with Docker, MySQL or WordPress is an added advantage.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Practical experience using AI tools (e.g. ChatGPT, Claude, Copilot) for productivity, reporting and technical work.
Personal Attributes
- Excellent command of English, written and spoken. Fluent spoken English is mandatory and will be assessed during interviews.
- Good working knowledge of Swahili.
- Strong interpersonal and communication skills, with the confidence to engage senior clients and partners.
- Strong organisational skills, attention to detail and the ability to manage multiple tasks.
- High integrity, discretion with confidential information and system credentials, and a strong sense of accountability.
- Ability to work independently, remotely and under pressure, with minimal supervision.
Engagement Terms
- This is a contract-based consultancy engagement, not permanent employment.
- The role requires flexibility, including extended hours and weekend work when needed to meet deliverables. The consultancy fee covers all working time, and no separate overtime is payable.
- The role is a hybrid of remote work and office or client-site presence.
- The incumbent must be able to travel regularly upcountry for client engagements, training and events.
What We Offer
- Exposure to diverse clients, technology projects and training programmes.
- A fast-paced environment with real responsibility and room to grow.
How to Apply
Send your CV, a one-page cover letter and copies of academic certificates to the application email, with the subject line "Operations & IT Manager Application." Shortlisted candidates will take a practical technical test, covering Linux commands, SSH/FTP and hosting tasks, and a spoken English interview.
Application deadline: 5th October, 2026
Only shortlisted candidates will be contacted. Women are strongly encouraged to apply.
