Job Description

Maendeleo Bank is recruiting qualified and results-oriented professionals for 14 positions across Agency Banking and Direct Sales.

The Bank is seeking candidates who can contribute to customer acquisition, deposit mobilisation, sales growth, agency-network expansion and delivery of banking and digital financial services.

Available Positions

• Agency Banking Officers – 4 Positions
• Direct Sales Agents – 10 Positions

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AVAILABLE VACANCIES

1. Agency Banking Officers – 4 Positions

Job Purpose

To drive the growth and performance of Maendeleo Bank's Agency Banking business through effective acquisition, onboarding and management of agents, while expanding financial-services outreach, transaction volumes and revenue and ensuring strong agent support, service quality, compliance and customer satisfaction.

Key Responsibilities

• Recruit and onboard new Agency Banking agents within assigned territories.
• Drive growth in active agents, transaction volumes and transaction values.
• Mobilize deposits and support acquisition of new banking customers.
• Identify new markets and strategic locations for expansion of the Agency Banking network.
• Reactivate dormant and low-performing agents.
• Drive Agency Banking revenue and profitability.
• Conduct regular agent visits and relationship management.
• Support agents with liquidity management and operational challenges.
• Train agents on products, services, systems and customer-service standards.
• Monitor compliance with KYC, AML/CFT, Bank policies and regulatory requirements.
• Prepare regular performance reports and provide market and competitor intelligence.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Banking & Finance, Marketing, Economics, Commerce or a related field.
• Minimum 2–3 years' relevant experience in Agency Banking, Banking Sales, Mobile Financial Services, Fintech, Business Development or Relationship Management.
• Proven ability to deliver sales and business-growth targets.
• Experience in agent, merchant or distribution-network development will be an added advantage.

Key Competencies

• Strong sales and business-development skills.
• Excellent negotiation and relationship-management skills.
• Strong commercial and results orientation.
• Good understanding of Agency Banking and Digital Financial Services.
• Strong communication, reporting and analytical skills.
• High level of integrity and accountability.

2. Direct Sales Agents – 10 Positions

Job Purpose

To drive customer acquisition and business growth by promoting and selling Maendeleo Bank's products and services while ensuring quality customer engagement, accurate onboarding and compliance with Bank requirements.

Key Responsibilities

• Promote and market Maendeleo Bank products and services within assigned areas.
• Acquire new customers and open individual, business and group accounts.
• Drive growth in deposits, loans, digital banking and other Bank products.
• Identify and pursue sales opportunities among businesses, SMEs, institutions and communities.
• Conduct market visits, customer engagements and product-awareness campaigns.
• Meet and exceed assigned sales targets.
• Build and maintain strong customer relationships.
• Provide customers with relevant information and support during account opening and product applications.
• Ensure proper documentation and compliance with KYC and Bank policies.
• Prepare and submit daily and weekly sales reports.
• Represent Maendeleo Bank professionally and uphold the Bank's brand and values.

Qualifications & Experience

The advert lists the following under its candidate requirements:

• Bachelor's Degree in Business Administration, Marketing, Banking & Finance, Economics or a related field.
• Experience in Sales and Marketing.
• Good understanding of banking products and financial services.

Key Competencies

• Strong sales and customer-acquisition skills.
• Excellent communication and interpersonal skills.
• Customer-focused and results-oriented.
• Good negotiation and influencing skills.
• Integrity and professionalism.

APPLICATION DETAILS

Employer: Maendeleo Bank
Total Vacancies: 14 Positions
Application Deadline: 15 October 2026

How to Apply

Interested candidates should submit:

• Application
• Updated CV
• Relevant academic/professional certificates

Applications should be sent through the recruitment email.

Candidates should ensure that the position they are applying for is clearly identified in their application.