WasafiBet is looking for a passionate and customer-focused Customer Service Representative to join its growing team. As one of Tanzania's leading gaming and entertainment brands, WasafiBet continues to deliver innovative customer experiences while building a high-performing workplace culture centered around excellence, engagement, and impact. 

This opportunity is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service. The successful candidate will be responsible for supporting customers across multiple channels, ensuring customer satisfaction, resolving inquiries efficiently, and contributing to a positive customer experience.

If you are energetic, people-oriented, and looking to grow your career in customer support within a fast-paced digital environment, this is an opportunity worth exploring.

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Job Overview

Position: Customer Service Representative
Company: WasafiBet
Industry: Gaming & Digital Entertainment
Location: Tanzania
Employment Type: Full-Time

Key Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide support through phone, email, chat, and digital channels.
• Resolve customer complaints and escalate complex issues when required.
• Maintain high levels of customer satisfaction and service quality.
• Educate customers on products, services, promotions, and platform usage.
• Accurately document customer interactions and feedback.
• Support customer retention and loyalty initiatives.
• Collaborate with internal teams to improve customer experiences.
• Maintain confidentiality and compliance with company policies.

Qualifications & Experience

• Diploma or Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.
• Previous experience in customer service, call center operations, or client support is an added advantage.
• Experience working in a fast-paced customer-facing environment.
• Strong computer literacy and digital communication skills.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Problem-solving and conflict-resolution skills.
• Customer-focused mindset.
• Ability to multitask and work under pressure.
• Attention to detail and accuracy.
• Teamwork and collaboration.
• Positive attitude and professional conduct.

Why Join WasafiBet?

• Join one of Tanzania's most recognized digital entertainment brands.
• Work in a dynamic and innovative environment.
• Opportunity for professional growth and career development.
• Be part of a high-performance culture that values excellence.
• Work alongside talented and passionate professionals.
• Contribute directly to customer satisfaction and business success.

At WasafiBet:

✅ Work Hard
✅ Have Fun
✅ Create Impact

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Application Details

Interested candidates should submit their applications to:

📧 Email: msaada@wasafibet.com

Please include"Customer Service Representative Application" in the email subject line.

⚠️ Applicants must be 18 years or older.

Only shortlisted candidates will be contacted.

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