Front office / Reservation

We are looking for an organized, precise individual with excellent communication skills to join our team, responsible for managing email correspondence, information requests, and bookings.
Key responsibilities:
• Timely and professional management of the email inbox (handling quote requests, confirmations, modifications, and cancellations).
• Management of bookings (direct, via OTAs such as Booking.com, or by phone).
• Welcoming guests and providing support during check-in/check-out (as required by the role).
• Addressing guest inquiries with courtesy and precision.
Requirements:
• Excellent command of Swahili and English (knowledge of an additional foreign language is a plus).
• Strong computer literacy, including proficiency with email and the Microsoft Office suite.
• Previous experience in a hotel setting or a customer-facing role is preferred (though not mandatory).
• Strong problem-solving skills, a courteous demeanor, and a high level of precision.