INTERNATIONAL CAREER OPPORTUNITY • TRAVEL & TOURISM
About the Role
A leading luxury African travel company is recruiting an experienced Groups & Incentives Travel Specialist to join its team in Sandton, Johannesburg, South Africa.
The employer is seeking a creative, detail-oriented and customer-focused travel professional with strong experience in group travel planning, itinerary design, reservations and supplier coordination.
The successful candidate will design memorable African travel experiences, manage group bookings from initial enquiry to confirmation, and ensure exceptional service delivery throughout the travel planning and booking process.
Position Details
Position: Groups & Incentives Travel Specialist
Employer: Confidential Client – Luxury African Travel Company
Location: Sandton, Johannesburg, South Africa
Employment Type: Permanent
Salary: Market Related
Minimum Experience: 5 Years in Group Travel
Industry: Tourism, Luxury Travel, Groups & Incentive Travel
Key Responsibilities
- Design and develop innovative leisure group and incentive travel itineraries across African destinations.
- Manage group reservations from initial client enquiry and quotation through to final booking.
- Understand client requirements, travel preferences and expectations while working within allocated budgets.
- Coordinate effectively with travel agents, guests, suppliers and internal teams.
- Prepare accurate travel quotations, invoices and supporting travel documentation.
- Proactively recommend and sell suitable travel products, destinations and experiences.
- Ensure exceptional customer service and professional communication throughout the booking process.
Minimum Requirements & Experience
- Professional Experience: At least 5 years of experience specialising in group travel.
- Incentive Travel: Experience coordinating incentive travel programmes is advantageous.
- Booking Systems: Strong working knowledge of Tourplan or a similar travel booking system.
- Destination Knowledge: Excellent geographical and travel product knowledge of South Africa, Botswana, Tanzania and Kenya.
- Additional Destination Knowledge: Experience with other African destinations will be an advantage.
- Communication: Strong written and verbal communication skills.
- Negotiation: Excellent negotiation and supplier coordination capabilities.
- Organisation: Strong organisational, planning and time-management skills.
- Computer Literacy: Advanced computer skills, particularly Microsoft Word and Excel.
- Attention to Detail: Ability to manage multiple bookings accurately and work effectively under pressure.
Required African Destination Knowledge
Applicants should demonstrate strong destination and travel product knowledge of:
- South Africa
- Botswana
- Tanzania
- Kenya
Familiarity with additional African travel destinations will be an added advantage.
Required Skills & Competencies
- Travel Itinerary Design: Ability to develop creative, well-organised and memorable African travel programmes.
- Group Reservations: Proven ability to coordinate group bookings, quotations and travel documentation.
- Tourplan: Proficiency in Tourplan or comparable travel booking software.
- Client Relations: Strong customer service and communication skills.
- Commercial Awareness: Ability to recommend relevant travel products while managing budgets and client expectations.
- Supplier Negotiation: Ability to negotiate and coordinate effectively with tourism suppliers and travel partners.
- Operational Accuracy: Strong attention to detail, time management and ability to meet deadlines.
The Ideal Candidate
The ideal candidate is creative, proactive, customer-focused and detail-oriented, with a passion for designing extraordinary African travel experiences. They should be comfortable coordinating multiple stakeholders, working under pressure and delivering high-quality group and incentive travel services.
How to Apply
Interested and qualified candidates should use the recruitment link provided in the original advertisement and scroll to the relevant Groups & Incentives Travel Specialist vacancy.
Application Method: Online recruitment link
VIEW VACANCY & APPLY ONLINE
The link above is the application link supplied by the recruiter. Select the relevant position on the destination page. No closing date was specified in the supplied advertisement.
PREPARE FOR YOUR NEXT INTERNATIONAL TRAVEL & TOURISM CAREER OPPORTUNITY
Does Your CV Demonstrate Your Group Travel Expertise?
A competitive travel specialist CV should highlight group reservations, incentive itinerary design, Tourplan experience, African destination knowledge, supplier negotiations, travel sales and measurable client service achievements. HumanValue Consulting Limited offers optional professional CV review and tailoring support.
ENQUIRE ABOUT PROFESSIONAL CV SUPPORT
Optional HumanValue career support service. HumanValue is not identified as the recruiting organisation for this vacancy. CV support is not required to apply and does not guarantee shortlisting, an interview or employment.
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