Aboosto Group of Companies is seeking a proactive and technically skilled ICT Assistant to support day-to-day technology operations, end-user support, network administration, and IT infrastructure maintenance. This opportunity is ideal for candidates looking to build a rewarding career in Information and Communication Technology (ICT), IT Support, Systems Administration, and Digital Operations within a growing corporate environment.
The ICT Assistant plays a critical role in ensuring employees have reliable access to technology resources, business applications, networks, and systems. The successful candidate will contribute to troubleshooting technical issues, maintaining IT systems, safeguarding company data, and supporting technology-driven business operations.
For professionals seeking ICT jobs in East Africa, IT support careers, help desk roles, systems administration opportunities, and technology support positions, this role offers valuable hands-on experience, professional development opportunities, and exposure to diverse enterprise ICT environments.
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Key Responsibilities
The ICT Assistant will be responsible for:
- Providing first-line technical support to employees.
- Troubleshooting hardware, software, network, and system-related issues.
- Installing, configuring, and maintaining desktop computers, laptops, printers, scanners, and other IT equipment.
- Supporting operating systems and business applications.
- Performing user account management, password resets, and access permission administration.
- Monitoring and supporting email systems and IT assets.
- Conducting routine system maintenance, software updates, and preventive maintenance activities.
- Assisting with network connectivity troubleshooting and technical problem resolution.
- Supporting data backup and disaster recovery initiatives.
- Ensuring compliance with company ICT policies and information security standards.
- Maintaining technical documentation, support records, and IT asset inventories.
- Providing professional and responsive technical support services to users.
- Performing additional ICT-related duties assigned by the IT Supervisor.
Qualifications & Experience
Candidates should possess:
-
Diploma or Bachelor's Degree in:
- Information Communication Technology (ICT)
- Computer Science
- Information Systems
- Computer Networking
- Or a related field
-
Minimum one (1) year experience in an ICT support environment will be an added advantage.
-
Sound understanding of computer hardware, software, and operating systems.
-
Knowledge of networking concepts and system administration.
-
Familiarity with Microsoft Office applications.
-
Understanding of cybersecurity fundamentals and information security practices.
Skills & Competencies
Successful candidates should demonstrate:
- IT Helpdesk and User Support Skills
- Hardware Troubleshooting
- Software Installation and Maintenance
- Network Troubleshooting
- System Administration
- Active Directory/User Administration
- Information Security Awareness
- Technical Documentation Skills
- Analytical and Problem-Solving Skills
- Communication and Interpersonal Skills
- Time Management Skills
- Professionalism and Confidentiality
- Ability to Work Under Pressure
- Teamwork and Collaboration
- Self-Motivation and Initiative
Why Join This Organization?
Joining Aboosto Group of Companies offers:
- Exposure to a dynamic corporate ICT environment.
- Opportunities to develop practical IT support and systems administration skills.
- Experience working with enterprise technology infrastructure.
- Professional growth within information technology and business operations.
- Opportunities to strengthen networking, cybersecurity, and user-support capabilities.
- Career progression into systems administration, network administration, cybersecurity, and ICT management roles.
- Hands-on experience supporting business-critical technology systems.
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Application Process
Application Method
Email Application
Interested candidates should send:
- Updated CV/Resume
- Relevant supporting documents
Applications should be sent to:
recruitment@hr.aboostobeauty.com
