WFP DIGITAL • CAREER OPPORTUNITY
About the Role
WFP Digital is recruiting a qualified and motivated ITSM Demand Manager to join its team in Remote / International.
The role manages demand for IT service-management initiatives, translating business needs into prioritised, governed and deliverable technology work.
Position Details
Company: WFP Digital
Position: ITSM Demand Manager
Location: Remote / International
Employment Type: Full-Time
Industry: Information Technology & IT Service Management
Key Responsibilities
- Capture, analyse and prioritise ITSM demand from business and technology stakeholders.
- Translate requirements into clear initiatives, outcomes, scope and delivery expectations.
- Maintain demand pipelines, governance records, dependencies and decision logs.
- Coordinate with service owners, project teams, suppliers and leadership.
- Support investment cases, prioritisation decisions and benefits tracking.
- Prepare concise reports on demand status, risks, capacity and next actions.
Qualifications & Experience
- Degree in Information Technology, Business, Service Management or a related discipline.
- Experience in ITSM, demand management, portfolio management, business analysis or technology delivery.
- Familiarity with ITIL, service governance or enterprise technology environments.
Required Skills & Competencies
- Requirements analysis and stakeholder facilitation.
- Prioritisation, governance and executive reporting.
- Strong communication and stakeholder engagement skills.
- Good organisation, attention to detail and follow-through.
- Ability to work independently and collaboratively under pressure.
- Computer literacy and ability to prepare clear reports.
How to Apply
Interested and qualified candidates should follow the official application instructions for this vacancy.
Application Instructions
Review the original WFP Digital advert and follow the application instructions provided there.
Only shortlisted candidates will be contacted.
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WFP Digital is seeking an ITSM Demand Manager to help translate business needs into smarter, more effective IT services that support work around the world.
The role connects stakeholders, technology and practical service improvements. It is suited to a professional who can understand demand, shape requirements and help teams deliver user-centred IT services.
