Exim Bank Tanzania is seeking a highly motivated and customer-focused Relationship Manager to join its Retail Banking team. This position offers an exciting opportunity for banking professionals looking to build strong client relationships, drive business growth, and contribute to the expansion of one of Tanzania's leading financial institutions.
The successful candidate will be responsible for acquiring, growing, and retaining a profitable customer portfolio while promoting a wide range of retail banking products and services. This role is ideal for professionals passionate about sales, customer engagement, and business development within the banking industry.
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Job Overview
| Item |
Details |
| Position |
Relationship Manager |
| Department |
Retail Banking |
| Reporting To |
Branch Manager |
| Region |
Morogoro & Mbeya |
| Working Hours |
Monday to Friday: 8:00 AM - 5:00 PM, Saturday: 8:00 AM - 1:00 PM |
| Vacancies |
1 |
Purpose of the Role
The Relationship Manager will build and deepen relationships with key and potential retail banking customers while driving sales of liabilities, acquisitions, cash management solutions, credit cards, and other retail products. The objective is to maximize revenue by achieving assigned sales targets.
Key Responsibilities
- Manage a portfolio of retail banking customers and become their primary banking contact.
- Grow CASA, Fixed Deposits, and Asset portfolios in line with business targets.
- Acquire new customers and expand market share within assigned regions.
- Meet fee income targets through proactive customer relationship management.
- Deliver personalized banking services and financial solutions tailored to customer needs.
- Conduct customer account reviews and provide professional banking advice.
- Identify and capitalize on cross-selling opportunities across the customer portfolio.
- Maintain accurate sales and customer management databases.
- Work closely with Branch Managers to identify business opportunities and resolve customer issues.
- Generate referrals and convert existing client networks into new business.
- Maintain strong knowledge of Exim Bank products, services, and digital banking solutions.
- Prepare periodic reports and portfolio performance updates for management.
Qualifications & Experience
- Bachelor's Degree in Business Administration, Economics, Banking, Finance, Marketing, or related field.
- Relevant professional banking qualifications will be an added advantage.
- Minimum of two (2) years of relevant experience in a similar banking position.
- Strong computer literacy and familiarity with modern banking technologies.
Skills & Competencies
- Strong customer relationship management skills.
- Proven sales and business development experience.
- Excellent communication and negotiation abilities.
- Ability to assess customer needs and recommend suitable financial products.
- Strong analytical and problem-solving capabilities.
- Self-motivated with ability to work independently.
- High energy level and results-oriented mindset.
- Ability to perform effectively under pressure.
- Knowledge of retail banking products and services.
- Experience in structured trade finance, syndication, or project finance is an added advantage.
Why Join Exim Bank?
- Opportunity to work with one of Tanzania's leading financial institutions.
- Exposure to a dynamic and highly competitive banking environment.
- Strong career growth and professional development opportunities.
- Chance to build valuable client and industry relationships.
- Performance-driven culture that rewards excellence and innovation.
- Exposure to advanced banking products and technologies.
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Application Details
📧 Send your CV and Cover Letter via Email
📅 Application Deadline: 11 September 2026
⚠️ Only shortlisted candidates will be contacted.
Exim Bank Tanzania is an equal opportunity employer committed to fostering diversity, inclusion, and a gender-balanced workforce. Applications from women and persons with disabilities are highly encouraged.
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