RESORT MANAGER JOB IN PAJE, ZANZIBAR

ZANZIBAR WHITE SAND LUXURY VILLAS & SPA
Paje Beach, Zanzibar, Tanzania
Full-time | Executive Management & Support Functions
Salary: USD 4,500–5,500 per month

ABOUT THE RESORT

Zanzibar White Sand Luxury Villas & Spa is a 5-star Relais & Châteaux resort, awarded a Michelin Key, located on the renowned Paje Beach in Zanzibar.

We are seeking a highly hands-on and experienced Resort Manager to lead the daily on-site operation of our boutique luxury resort.

This is not a corporate General Manager position. We are looking for a practical hotelier who is highly visible in the operation, close to guests and colleagues, and takes full ownership of the day-to-day running of the resort.

KEY RESPONSIBILITIES

Lead daily resort operations across Front Office, Housekeeping, Food & Beverage, Spa, Maintenance, Security and the Watersports Center.

Maintain a strong daily presence throughout the property and ensure consistently high standards of guest experience and service.

Coordinate department heads, establish priorities, follow up on actions and ensure commitments are delivered.

Liaise closely with Sales and Reservations, providing operational input prior to arrival and ensuring effective on-site coordination for guests, travel agents, groups and VIP stays.

Ensure smooth communication between departments and the effective handling of guest requests, incidents and complaints.

Monitor operational standards, costs, staffing levels and productivity.

Identify operational issues early, implement practical solutions and ensure recurring problems are permanently addressed.

Support the recruitment, training, development and performance management of the operational team.

Work closely and transparently with the owners on key operational and strategic matters.

CANDIDATE PROFILE & QUALIFICATIONS

We are looking for an experienced hospitality professional who combines strong operational leadership with a hands-on approach.

REQUIRED / PREFERRED EXPERIENCE

Minimum 5 years of experience in luxury hospitality, including management responsibility.

Resort or hotel management experience preferred.

Strong Assistant Resort Manager, Executive Assistant Manager (EAM) or Director of Operations profiles who are ready to take the next step will also be considered.

Beach, island or resort experience is a strong advantage.

Experience in Africa, the Indian Ocean or remote-resort environments is highly valued.

PERSONAL & PROFESSIONAL ATTRIBUTES

Hands-on, practical and comfortable working directly with guests and operational teams.

Independent, accountable and highly organised.

Strong communication, coordination and follow-up skills.

Calm, proactive and solution-oriented.

Comfortable making decisions and taking ownership of operational matters.

Fluent English is required.

French is a strong advantage.

Willing and able to relocate to Zanzibar and be permanently based on site.

OWNER-LED ENVIRONMENT

Zanzibar White Sand Luxury Villas & Spa is an owner-led resort, with the owners actively involved in strategy, development and key decisions.

The Resort Manager will have clear responsibility for the day-to-day operation of the resort and must be comfortable working in a close, transparent and constructive relationship with the owners.

The successful candidate will be expected to combine operational independence with strong communication, ensuring that the owners remain informed while the Resort Manager takes full ownership of the daily operation.