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Sun King

Senior IT Associate

Sun King

Arusha Full Time Technology Negotiable

Posted 6 days ago · Expires May 1, 2026

Job Description

About the role:
The Senior IT Associate will oversee and maintain IT infrastructure, deliver technical assistance across East and Southern Africa, manage endpoint devices, ensure cybersecurity, oversee call center technology, and coordinate IT procurement. They will also provide user training, work closely with departments to address IT needs, and deliver emergency technical assistance when required.

What you would be expected to do

  • IT Infrastructure Management:
    • Maintain and troubleshoot network systems, servers, and data storage solutions.
    • Ensure network security and data integrity.
    • Monitor system performance and implement improvements as needed.
  • User Assistance:
    • Provide technical assistance to staff across East and Southern Africa, addressing hardware and software issues.
    • Resolve technical problems in a timely and efficient manner.
    • Document service requests and resolutions
  • IT Training:
    • Develop and deliver IT training programs for employees.
    • Create training materials and documentation.
    • Provide ongoing guidance to users on IT systems and software.
  • Endpoint Assistance:
    • Manage and maintain endpoint devices (laptops, desktops, mobile devices).
    • Install, configure, and update software applications.
    • Perform hardware repairs and upgrades as needed.
  • Call Center Technology:
    • Manage and maintain call center technology, including VoIP systems and related software.
    • Troubleshoot technical issues related to call center operations.

  • IT Procurement:
    • Assist in the procurement of IT hardware, software, and services.
    • Manage vendor relationships and negotiate contracts.
  • Cybersecurity:
    • Implement and maintain security measures to protect IT systems and data.
    • Monitor for security threats and act on any observed or prevailing incidents.
  • Operating Systems:
    • Provide expertise in various operating systems, including Windows, Linux, and macOS.
  • Departmental Partnership:
    • Work closely with other departments to ensure IT needs are met.
    • Communicate effectively with team members and stakeholders.
  • Emergency Assistance:
    • Be available outside of normal working hours to address critical IT issues.

You might be a strong candidate if you

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field.
  • Minimum of five years of experience in an IT role.
  • Strong background in call center technology, IT procurement, cybersecurity, computer networking, and various operating systems.
  • Proficiency in Windows, Linux, and macOS.
  • Excellent communication skills in both English and Swahili (written and spoken).
  • Positive attitude and ability to work with minimal supervision.
  • Willingness to work after hours in case of emergencies.

What Sun King Offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
  •  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  •  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.
 
Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. 

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

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About the Company

Sun King

Dar es Salaam

Explore Sun King solar products, solar home systems, inverters, and lanterns. Save money, enjoy reliable power, and pay in instalments.

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