&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily, while caring for the sustainability of our communities and environment.
Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully—they are the strength and the future of this company.
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Key Outputs
- Assist the General Manager with all roles and responsibilities leading Mnemba Island.
- Assist in training and developing staff as necessary.
- Assist in maintaining the relationship with Chadewu.
- Participate in lodge Opex and Capex budget management.
- Take overall responsibility for uniform orders.
- Take overall responsibility for bi-yearly South Africa orders.
- Take overall responsibility for managing, implementing, and updating the FBC to-do list and edging the product.
- Participate in and oversee projects and maintain relationships with suppliers where needed.
- Take overall responsibility for social media and PR-related communication.
- Oversee operations and support the Operations Manager and Hospitality Manager where needed, ensuring guest delight and the &Beyond guest experience are met on a daily basis.
- Participate in daily guest interaction, including check-ins, room allocations, etc., and oversee the functions of Housekeeping, Butlers, and Kitchen.
- Assist the General Manager with daily administration and weekly/monthly reporting, liaising with Regional Support Teams.
- Assist in overseeing all conservation projects on Mnemba Island and assist with relationship building with Government, MIMCA, Africa Foundation, etc.
- Participate in driving community development projects forward and ensuring regular guest exposure to these initiatives.
- Assist in holding edging and strategic management meetings, including departmental meetings, regional meetings, etc.
- Manage HR requirements, ensuring that procedures around performance management, annual performance appraisals, etc., are maintained. Ensure files and staff contracts are maintained at all times.
- Assist with IR issues and maintaining discipline.
- Ensure the Monthly HR Report is submitted in a timely manner.
Knowledge Required (Qualifications or Training Programs)
- Higher Diploma or Bachelor's Degree in Hospitality Management.
- 3–4 years' experience.
- Computer literate.
- Fluent in English, both oral and written.
Competencies Required
- Analysis and problem-solving skills.
- Critical thinking and a consistently high level of professionalism.
- Strong attention to detail.
- Good communication skills.
- Good interpersonal skills.
- A strong sense of urgency.
- Passion for guest delight.
- Diligence and self-motivation to meet deadlines and stay on top of responsibilities.
- Willingness and ability to share information, teach, and inspire others.
- Ability to work under pressure.
- Accuracy and attention to detail.
- Customer-focused approach.
- Positive outlook.
- Excellent team-player skills.
- Commitment and strong work ethic.
- Eagerness to learn.
Position Details
This is a permanent position based at Zanzibar Mnemba Island.
The starting date for this position is 1 November 2026.
We reserve the right not to make an appointment.
