Job Overview
Imanitte Africa is recruiting customer service professionals to join its growing team in Dar es Salaam, Tanzania.
The organisation is advertising two job categories: Customer Service Supervisor and Customer Service Representatives.
These opportunities are suitable for candidates with relevant customer service experience, strong English communication skills, professional customer-handling abilities and a commitment to delivering quality service.
Available Positions
1. Customer Service Supervisor
The Customer Service Supervisor will oversee customer service team performance, support agents and ensure consistent service quality.
Key Responsibilities
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Supervise, support and guide the customer service team.
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Monitor customer service agent performance, attendance and service quality.
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Coach team members to achieve performance targets.
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Handle escalated customer complaints and operational issues.
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Prepare performance reports and drive continuous improvement.
Qualifications and Experience
Applicants should possess:
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At least two years of relevant experience.
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Good English proficiency.
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Excellent communication and interpersonal skills.
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A professional, customer-focused attitude.
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Strong problem-solving skills and attention to detail.
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Ability to work within a team and meet performance expectations.
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Good computer skills and willingness to learn new systems.
2. Customer Service Representatives
The Customer Service Representatives will handle customer enquiries and support the delivery of a positive, professional and consistent customer experience.
Key Responsibilities
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Handle customer enquiries professionally by telephone and other communication channels.
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Provide accurate information and assist customers with their needs.
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Resolve customer issues or escalate them appropriately.
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Maintain accurate customer records and follow established procedures.
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Deliver a positive and consistent customer experience.
Qualifications and Experience
Applicants should possess:
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Two years of experience.
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Good English proficiency.
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Excellent communication and interpersonal skills.
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A professional, customer-focused attitude.
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Strong problem-solving skills and attention to detail.
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Ability to work effectively within a team and meet performance expectations.
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Good computer skills and willingness to learn new systems.
Previous call centre or customer service experience is an added advantage.
How to Apply
Interested candidates should send their updated CV to the employer.
Application Email:
Contact Number: +255 753 483 347
Website: https://imanitteafrica.com
Required Email Subjects
For Customer Service Supervisor:
Customer Service Supervisor Application
For Customer Service Representative:
Customer Service Representative Application
Application Deadline: 16 October 2026
Applicants should use the correct subject line for their preferred position.
The employer has not specified additional application documents beyond a CV.
Prepare for Your Next Customer Service Career Opportunity
Customer service applicants should clearly present experience in customer communication, complaint resolution, service delivery, computer systems and measurable performance achievements.
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These services are optional and are not required to apply for Imanitte Africa positions.
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Employer services are separate from the Imanitte Africa application process.
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