Head of Operations (Microfinance) Job Opportunity at BRAC Tanzania Finance Limited

About BRAC International

BRAC International is one of the world's largest development organizations, empowering people and communities affected by poverty, illiteracy, disease, and social injustice. Operating across Africa and Asia, BRAC's microfinance programs provide critical financial inclusion services to underserved populations, particularly women.

BRAC Tanzania Finance Limited is seeking a highly experienced and strategic Head of Operations to lead nationwide field operations, drive sustainable business growth, strengthen portfolio performance, and deliver exceptional customer and social impact outcomes.

Key Responsibilities

Strategic Leadership & Business Growth

• Lead nationwide operational teams to deliver strategic business objectives.
• Drive borrower acquisition, portfolio growth, market expansion, and product rollout initiatives.
• Develop sustainable growth strategies focusing on customer retention and social impact.
• Support annual business planning, budgeting, and operational forecasting.
• Lead execution of Annual Strategic Plans (ASP) and operational targets.

Operations & Portfolio Management

• Ensure portfolio quality and operational efficiency across all branches.
• Strengthen field supervision, controls, and performance management frameworks.
• Monitor regional and branch performance using KPIs and management dashboards.
• Implement corrective actions to address operational performance gaps.

Risk, Governance & Compliance

• Manage operational risk, portfolio risk, and fraud prevention programs.
• Strengthen governance through collaboration with Compliance, Audit, Legal, and Risk teams.
• Ensure timely closure of audit observations and implementation of corrective measures.
• Maintain compliance with responsible finance standards and client protection principles.

Innovation & Customer Experience

• Support deployment of new products, channels, and digital solutions.
• Champion financial inclusion and customer-centric service delivery.
• Drive adoption of digital transformation initiatives, including:
  • Core Banking Systems
  • Mobile Banking Platforms
  • Digital Field Applications
  • Reporting & Analytics Platforms
• Conduct regular customer engagement and field visits to improve service quality.

People Leadership

• Develop and mentor high-performing leadership teams.
• Lead workforce planning, succession planning, and talent development.
• Foster a culture of accountability, collaboration, innovation, and performance excellence.

Stakeholder Engagement

• Maintain relationships with regulators, investors, donors, and development partners.
• Represent BRAC in industry forums and stakeholder engagements.
• Enhance organizational visibility and influence within the financial inclusion sector.

Safeguarding Responsibilities

• Promote and enforce safeguarding policies and practices.
• Ensure staff receive mandatory safeguarding training.
• Maintain a safe and respectful work environment.
• Report safeguarding concerns and support investigations where required.

Qualifications

Education

• Master's Degree in:
  • Business Administration (MBA)
  • Finance
  • Economics
  • Banking
  • Management
  • Or a related discipline

Experience

• Minimum 10 years of progressive leadership experience in:
  • Microfinance
  • Retail Banking
  • Financial Services
  • Financial Inclusion
• At least 5 years managing large-scale field operations.
• Proven success in scaling operations and delivering business growth targets.

Required Skills & Competencies

Strategic & Business Skills

• Growth and expansion strategy execution.
• Strong business planning capability.
• Data-driven decision-making using KPIs and analytics.

Operational Excellence

• Portfolio quality management.
• Field operations leadership.
• Risk and fraud management.

Leadership Skills

• Team coaching and development.
• Change management and transformation leadership.
• Cross-functional collaboration.
• Stakeholder relationship management.

Social Impact & Customer Focus

• Customer-centric mindset.
• Financial inclusion expertise.
• Commitment to BRAC's mission and values.

Additional Requirements

• Knowledge of financial sector regulations.
• Experience working with regulators, investors, and donors.
• Strong financial planning and budgeting skills.
• Willingness to travel and work in remote locations when required.
• High ethical standards and integrity.

Why Join BRAC?

✅ Lead one of Tanzania's largest microfinance operations.
✅ Drive financial inclusion and social impact at scale.
✅ Work with an internationally recognized development organization.
✅ Be part of the Executive Management Team.
✅ Influence digital transformation and innovation initiatives.

How to Apply

External Candidates

Send your updated CV with the position title in the email subject line to:

📧 recruitment.bi@brac.net

Internal Candidates

Submit:

• Updated Resume
• Cover Letter
• BRAC PIN

Email:

📧 internal.bi@brac.net

(Copy your immediate supervisor/manager)

Equal Opportunity Employer

BRAC International is committed to safeguarding and promoting the welfare of children, young people, and adults. The organization is an equal opportunity employer and welcomes applications from qualified candidates regardless of gender, age, disability, ethnicity, or religion.